Marion General Hospital has announced that it has once again been named a Summit Award winner by Press Ganey Associates, Inc. This prestigious award recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years, and is the health care satisfaction industry’s most coveted symbol of achievement presented annually.
This is the third year that Marion General has received the Summit Award.
To receive the award, Marion General’s Infusion Clinic and Cardiac Cath Lab maintained a patient satisfaction ranking in the 95th percentile or higher over the past five years. This means the hospital ranks in the top five percent or higher in the nation for providing excellent patient satisfaction.
“Both of these teams continue to excel because they are personally motivated to provide excellent care every time they care for every patient,” says John Sanders, hospital president. “They also work as a team, work together with our physicians, and hold one another accountable for quality and service."
“These teams work hard to create an excellent patient experience, providing personalized care for each patient and family,” Kimlyn Queen, director of imaging services and cardiac cath lab, says. “They continue to do whatever it takes to establish relationships with patients, physicians, and their co-workers throughout the hospital.”
Press Ganey Associates Inc. currently partners with more than 10,000 health care facilities, including over 40 percent of U.S. hospitals, to measure and improve the quality of the care they provide. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled customer service.
“Using the Press Ganey surveys to listen to the voice of our patients, keeps leaders and caregivers focused on what is most important to our patients,” says Cindy Schifer, director of Marion General’s infusion clinic. “And when it comes to Marion General’s Cardiac Cath Lab and Infusion Clinic teams, their pride in providing exceptional service shines through in everything they do.”
